TomDailey

About Tom Dailey

Tom E. Dailey provides independent expert strategic and practical advice to merchants, payment processors, investors, law firms and other organizations. He is a recognized, trusted expert in the card and payments space. As a senior executive at Discover, he managed the multi-billion dollar merchant business unit, including a team over 2,000 across 28 facilities. More recently as CEO at international ecommerce payments processor 2Checkout, Dailey led more than $70 million in funding rounds and a quadrupling of the company’s market valuation. In addition to consulting, Tom serves in expert witness and litigation support roles for payments-related matters, including expert reports, depositions, court testimony, document reviews and forensic analysis.

China opening its doors to foreign payment networks

After more than ten years of lobbying by MasterCard, Visa and others, China issued new regulations on June 7 which will allow foreign payment networks  access to China's $8+ trillion payments market, previously dominated by a near-monopoly of China Union Pay, which is government-run. Card issuers will still be required to operate locally, and China's [...]

By |2017-11-18T15:32:39-05:00June 8th, 2016|China, China Union Pay, MasterCard, Visa|Comments Off on China opening its doors to foreign payment networks

As Costco shuts down American Express acceptance, AmEx coincidentally changes policy regarding annual fee refunds for account closures

With the June 19 deadline looming for Costco to stop accepting American Express cards, it's interesting that American Express announced a change to its policy regarding annual fee refunds. Previously, American Express provided a pro-rated refund of its annual fee upon account closure.  The recently announced new policy is: "Closing your Account Effective September 1, [...]

By |2017-11-18T15:32:39-05:00June 7th, 2016|American Express, Costco|Comments Off on As Costco shuts down American Express acceptance, AmEx coincidentally changes policy regarding annual fee refunds for account closures

PayPal exits Turkey, Stripe immediately begins tweeting in Turkish

PayPal is suspending its operations in Turkey after it was refused regulatory approval.  Immediately after PayPal's announcement, competitor Stripe began an effort to sign up merchants who were orphaned by PayPal's decision. Apparently Stripe is pushing its "Atlas" program, which promises to establish a U.S. business entity for Turkish merchants for $500.  But it isn't that [...]

By |2017-11-18T15:32:39-05:00June 7th, 2016|PayPal, Stripe|Comments Off on PayPal exits Turkey, Stripe immediately begins tweeting in Turkish

MasterCard reports big decrease in fraud due to EMV adoption, but are merchants actually paying more fraud costs than before?

 MasterCard reported an impressive 27% year-over-year reduction in counterfeit card fraud at EMV chip-enabled merchants. That doesn't mean merchants are seeing the benefits of those reductions.   In May, I blogged about the sharp rise in chargebacks that merchants are experiencing due to the liability shift that occurred last October, whereby merchants can be charged back without [...]

By |2017-11-18T15:32:39-05:00June 1st, 2016|EMV, Liability Shift, MasterCard|Comments Off on MasterCard reports big decrease in fraud due to EMV adoption, but are merchants actually paying more fraud costs than before?

MySpace data hack could be largest yet

MySpace announced this week that it was the target of a data hack, potentially involving 360 million accounts and over 400 million passwords.  (Editorial comment: who knew that MySpace was still that relevant?) Most of the hacked credentials were created before 2013, giving some hope that the passwords are stale because they have been changed [...]

By |2017-11-18T15:32:39-05:00June 1st, 2016|data breach, data security|Comments Off on MySpace data hack could be largest yet

Card networks and PayPal… a “love/hate” relationship?

At a recent JPMorgan tech conference, Visa's CEO Charlie Scharf basically admitted that Visa has a "love/hate" relationship with PayPal.   I too admit, when I was running Discover's merchant network, I felt the same way. On one hand, PayPal generates substantial volume for the card networks, although it's not clear how much of that, if [...]

By |2017-11-18T15:32:40-05:00June 1st, 2016|PayPal, Visa|Comments Off on Card networks and PayPal… a “love/hate” relationship?

MasterCard’s new ecommerce fraud tool allows merchants to set transaction risk tolerances

MasterCard announced a new platform to help small to medium sized online businesses combat fraud. The platform is called Simplify Controls and it provides the ability for merchants to set their own risk tolerances including transaction amount limit, geo-location of the buyer, and multiple sales.  It also incorporates Kount's fraud monitoring engine which analyzes hundreds of [...]

By |2017-11-18T15:32:40-05:00May 25th, 2016|Kount, MasterCard|Comments Off on MasterCard’s new ecommerce fraud tool allows merchants to set transaction risk tolerances

Coming soon to a Pizza Hut near you: payment by robot

MasterCard announced a pilot with Pizza Hut and SoftBank Robotics to deploy humanoid-type robots to take orders and process payments at some Pizza Hut locations in Asia. The robots have a low price point of about $1600 and can react to emotion cues from humans. I wonder if it will be eligible for minimum wage? [...]

By |2017-11-18T15:32:40-05:00May 24th, 2016|MasterCard, Robots|Comments Off on Coming soon to a Pizza Hut near you: payment by robot

Update from the Card Not Present Expo: Engaging in cross-border ecommerce

I am currently in Orlando at the Card Not Present Expo to moderate a session on cross-border ecommerce.  Hundreds of people are here from around the world  to talk about what's next in payments. We had a great discussion this session with ecommerce industry leaders.  Here's a summary from the CardNotPresent.com site.   Sign up to [...]

By |2017-11-18T15:32:40-05:00May 24th, 2016|ecommerce|Comments Off on Update from the Card Not Present Expo: Engaging in cross-border ecommerce

Digital wallets enable developing world microeconomies to leap into the 21st century

This article from Huffington Post tells a fascinating story about farmers in small Ugandan villages embracing digit wallets as a replacement for cash boxes and paper records to manage their community savings and lending groups. Benefits go beyond safety and efficiency... there is also greater transparency and access to bankers and other institutions who can provide access to other resources. [...]

By |2017-11-18T15:32:40-05:00May 18th, 2016|digital wallets|Comments Off on Digital wallets enable developing world microeconomies to leap into the 21st century
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